PACKAGING

Whether you come by and pick up your painting, print or photograph, or whether you ask us to ship it to you, our sole objective for packaging is to make sure it gets to its destination securely. Nothing less will do. 

We have good experience shipping goods throughout New Zealand: ALL works have arrived in EXCELLENT order. Whilst we have no control over the item once it leaves our hands, we are confident that with handlers' reasonable care, your purchase will arrive safely. 

Our experience with international shipping is rather more limited, but we have been blessed with an almost 100% safe arrival record so far. We expect that to continue.
(Almost? It happened in Australia. Australians, please insure! My last parcel your way did some sort of grand Aussie tour and more than a month after it ought to have got to the client, it arrived seriously damaged! Frame broken, glass smashed…. grrrr! Fortunately, due to the way we frame and package, the image itself was undamaged.)

We package with great care because we value your custom in purchasing a work of art. Preparing for post is a time and resource consuming process, especially where full frame items are involved. You will find our packaging charges are modest. 
 

A big thank you for our print, "Morning Mists Over Maniototo" .
It arrived in PERFECT condition.

Steven & Lorraine Benford, Northolt, UK.

Packaging Details

UNFRAMED WORKS

PICK UP

Short distance: scrolled, rubber band, bubble wrapped, taped
No charge.

MORE SECURITY REQUIRED

We’ll tissue wrap the print, place the print in a tube and then cap the ends.    
Sm: $4.00   Lg: $7.50

PREP FOR POST:

For postage, we’ll tissue wrap the print, pre-roll it and bind the roll, place the print in a tube, pad the ends to avoid movement, and then cap and seal the ends. 
(This option is also available for pick up items.)
Sm: $6.00  Lg: $10.00

NOTES:
We ABSOLUTELY GUARANTEE that all unframed works are completely free from damage when posted.
(See Refund/Returns)

It is customary to roll unframed works with the image on the outer face of the roll. 

When the item is received and removed from the tube, please take great care. Unframed, unprotected paper images are particularly vulnerable to damage.

• Damage to the surface of a painting, photograph or print is usually extremely difficult if not impossible to fix.

• Avoid moisture: please, nowhere near boiling pots or steamy bathrooms and at least 3 km from the nearest cup of coffee!

• Clean, clean hands, and preferably wearing cotton gloves. On no account should you touch the actual image. Just don't!

• If the art work resists being removed from the tube, place your fingers inside, gently tighten the roll, then extract.

• Lay the roll out onto a spotlessly clean, flat surface, gently unscrolling the image out from its rolled shape. Take your time with this process: four corner weights and patience will give best results for temporary viewing.

• Temporary storage: either lay the image flat, pressed between smooth sheets of card pieces that are LARGER than the image paper, or re-roll carefully with the image TO THE OUTSIDE, wrap in tissue, rubber band it gently, and return it to the tube.

• As soon as possible after receipt, organise for your purchase to be framed professionally.
  If you choose to frame it yourself, let the rolled print settle to flat first. Be patient.
  

• 30 day damage offer: In the event a rolled print is damaged within 30 days of our putting it in the post, you may order a replacement from us. If you return the damaged print, we will supply a replacement at 40% original price plus expenses. If you do not return the damaged print, a replacement will be at full price.

POSTAGE